Is there any value in post-exam surveys?
Mark A. Smith, Ph.D. (SHRM)
Location: McCormick & Schmick's Crystal City
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In many high-stakes testing programs, including the SHRM certification exams, post-exam surveys are used. These are opportunities to ask examinees about their feedback, opinions, and behaviors in the testing process. However, there are reasons to be skeptical about the results due to the situation in which the questions are asked. SHRM has conducted some interesting research using this type of data, which include surprising findings about the examinees, their preparation, and potential validity results. Nevertheless, questions about the true meaning of data collected in this situation (after an exhausting exam but before the results are known) remain.
Mark Smith, Ph.D., is a respected practitioner in I/O Psychology with over 15 years of experience. His primary areas of expertise involve test development and validation, individual assessment, and management development. He joined SHRM in 2018 after spending most of his career in a consulting role where he worked with all levels of employees (from hourly rate to executive level). He is now the Director of Exam Development for the SHRM Certification team. Mark holds M.A. and Ph.D. degrees in Industrial / Organizational Psychology from the University of South Florida. He has authored professional publications and presented numerous papers and symposia at professional meetings. He is a member of SIOP, and he has also served as President, Treasurer and Board Member of the Houston Association for I/O Psychology.
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